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SMM panel FAQ

What is an SMM panel, exactly?

An SMM panel is a wholesale storefront for social media engagement — followers, likes, views, comments and more — sold through automated order forms and an API. You paste a public link, choose a quantity, and the panel fulfils the order from its providers rather than producing the engagement itself. That resale structure is why the same service can cost very different amounts across panels. AutoSMO has run since 2013 and prices close to the source, so most services sit at or near the bottom of the market; the live price list always shows the current rate.

What is the difference between a refill and a non-drop guarantee?

They are not the same promise. A refill (tagged R30, R60, R90 or R365) means that if delivered followers or subscribers drop off within that many days, you can claim the shortfall back through a refill button or a support ticket — it is an active repair. Non-drop is a description, not a repair: it means the service has historically lost few units, but nothing is restored if some do drop. Treat non-drop as a track record and a refill window as the actual contract. A slightly dearer service with a refill routinely costs less per surviving unit than a cheaper one with neither.

What is drip-feed, and when should I use it?

Drip-feed splits one order into scheduled batches instead of delivering it all at once — for example 500 followers a day for twenty days rather than ten thousand overnight. Use it whenever the quantity is large relative to the account, because a sudden spike reads as a purchase to anyone looking at the growth curve, while a gradual climb reads as organic. It costs exactly the same as instant delivery; the only thing you spend is patience. On a young or small account it is almost always the safer choice.

My order came back "partial" — what does that mean and how is the refund worked out?

Partial means the provider delivered some of the quantity but could not complete the rest, usually because the source ran dry mid-order or the target link changed. You are only charged for what was delivered: the panel automatically refunds the undelivered remainder to your balance, calculated as the unit rate multiplied by the missing quantity. You do not need to open a ticket for a standard partial refund — it settles on its own. If the balance does not reflect it, then contact support with the order ID.

Can I order for a private account or channel?

For most services, no — delivery runs from a public link, and a private profile, private post, or private channel cannot receive it. Switch the account to public before ordering and keep it public until the order shows Completed; flipping to private mid-delivery breaks the order. A few Telegram services accept invite links for private channels, but they are the exception, and each service states on its row whether it takes a public link only.

What payment methods do you accept, and how long does crypto take to clear?

Cards and cryptocurrency, both with small minimums so you can test before committing a real budget. Card payments credit your balance immediately. Crypto clears after network confirmations — typically minutes on faster chains, longer on the Bitcoin network at busy times — and the funds appear on your panel balance once confirmed, not when you send them. You deposit to your balance once and spend from it across orders; there is no per-order checkout.

What is the smallest amount I can deposit or order?

Deposits start at a few dollars — enough to run a real test. Each service also carries its own minimum order, and at the cheap end it is tiny, sometimes as few as ten units. The recommended first move is to deposit a small amount, order the minimum on two or three services, wait a week to see how much survives, and only then scale the ones that held. That single test teaches you more than any description and costs about the price of a coffee.

What is the difference between a child panel and a referral link?

They are two different businesses. A referral link earns you a commission when someone you send registers here and adds funds — the buyer becomes our customer, and you are paid a percentage of their top-ups. A child panel is your own branded panel: your clients stay yours, you set your own retail prices, and you buy from us at panel rates underneath. Use the referral link to send other people's buyers to us; use a child panel when you want to run your own storefront and keep the customer relationship.

I am a developer — what does the API return when an order fails?

The API returns a structured response for every call rather than failing silently. A rejected order comes back with an error field describing the reason — an invalid link, a quantity outside the service min/max, or insufficient balance — so your storefront or bot can surface it to the user instead of retrying blindly. Order status, balance and the services list have their own endpoints, all documented, which is what makes automated fulfilment and reselling straightforward to wire up.

Why are your prices so much lower than an agency charges?

Because a panel is wholesale infrastructure and an agency is a service business. We carry no ad spend, no account managers and no per-client onboarding; one panel pushes thousands of orders a day through automated supplier APIs, and the margin per order is deliberately thin. Agencies buy from panels like this one and resell to their clients at a markup — that markup is the gap you are seeing. Cheap here is a property of the supply chain, not a warning sign, and we have priced against the market since 2013.